Clean Boot

• 1). Log into the computer as an administrator.
  
  
• 2). Click "Start" and type "msconfg.exe" in the "Start Search" box located at the bottom of the start menu. Click "msconfg.exe" under the "Programs" heading when it appears in the results. If prompted, enter the administrator password. The "System Configuration Utility" window appears.
  
  
• 3). Click the "General" tab. Locate and click "Selective Start up." Click "Load Start up Items" to clear the check box.
  
  
• 4). Click the "Services" tab. At the bottom of the window click "Hide All Microsoft Services".
  
  
• 5). Click the "Disable All" button at the bottom of the window.
  
  
• 6). Click "OK," then click the "Restart" button. Upon restart, the computer loads Microsoft services only. The next few steps will walk you through loading non-Microsoft services and restarting your computer to locate what service or group of services are affecting the computer's start up.
  
  

Load Non-Microsoft Services

• 1). Log into the computer as an administrator.
  
  
• 2). Click "Start" and type "msconfg.exe" in the "Start Search" box located at the bottom of the start menu. Click "msconfg.exe" under the "Programs" heading when it appears in the results. If prompted, enter the administrator password. The "System Configuration Utility" window appears.
  
  
• 3). Click the "Services" tab. At the bottom of the window click "Hide All Microsoft Services."
  
  
• 4). Click and place a checkmark in half of the items listed under "Service."
  
  
• 5). Click "OK," then click the "Restart" button. Upon restart, the computer loads Microsoft services and the non-Microsoft services checked in Step 4.
  
  

Does the Problem Reoccur?

• 1). Log into the computer as an administrator.
  
  
• 2). Click "Start" and type "msconfg.exe" in the "Start Search" box located at the bottom of the start menu. Click "msconfg.exe" under the "Programs" heading when it appears in the results. If prompted, enter the administrator password. The "System Configuration Utility" window appears.
  
  
• 3). Click the "Services" tab. At the bottom of the window click "Hide All Microsoft Services."
  
  
• 4). Click and clear the services checked, and place a check next to items that were not checked previously.
  
  
• 5). Click "OK," then click the "Restart" button. Upon restart, the computer loads Microsoft services and the non-Microsoft services checked in Step 4. If the problem is solved, the offending program was in the first group of services. Repeat steps 1 through 4 until the service is identified.