Shipping a vehicle with the help of an ocean transporter involves many complications because of which sometimes the dispute occurs between the customers and companies.
It is observed that some ocean transporters refuse to cooperate with the clients in case of disputes and conflicts.
In such situations, the customers should know their options for making settlements with the auto shipper.
If you think your vehicle is mishandled while it is being transported, you must immediately contact the company to report your problem.
First off, try to solve the problem directly with the company.
Mostly the companies succeed to find a feasible solution because professional auto carriers cannot afford legal proceedings against them.
However, if it does not work, you must contact the Federal Maritime Commission (FMC) instead of taking it to court.
The Federal Maritime Commission (FMC) authorizes and controls the US ocean transportation.
In addition, it offers various acceptable dispute solutions for both parties.
In order to resolve your dispute with the ocean transporter, you must contact FMC and choose the Alternative Dispute Resolution (ADR).
The jury of ADR offers number of solutions for finding a mutual satisfactory solution.
The Dispute Resolution services are beneficial in many ways.
Following are its several advantages: 1.
The ADR's jurisdiction serves as an independent, neutral, and impartial third party in resolving the conflict.
2.
The Federal Maritime Commission (FMC) holds the right for implementing the decision of jurisdiction.
3.
The cost of these services are less as compared to the cost of taking company to court.
4.
The Federal Maritime Commission (FMC) charges no fee for the ADR activities, if the matter remains unresolved.
However, mostly both parties agree to the decision made by the jurisdiction.
The Alternative Dispute Resolution is a less costly, quick, and practical way of finding the solution of your issue with an auto shipper.
There are three main types of Alternative Dispute Resolution: 1.
Ombuds Assistance: The fastest and frequently requested Alternative Dispute Resolution service is the Ombuds assistance.
The ADR staff quickly reviews the information provided by both parties, analyzes thoroughly, and recommends solutions.
The Ombuds assistance is helpful for resolving cargo shipment, household, or cruise passenger issues.
2.
Mediation: The complicated cases, which require a larger solution and in-depth discussion, are registered under the ADR Mediation program.
3.
Arbitration: The Alternative Dispute Resolution Department also offers arbitration services for those who want a more traditional proceeding without going to court.
Both parties present their documents and evidences at the hearing.
In the arbitration services, the jury decides according the provided evidences.
In addition, the parties will have to accept the decision and no right to sue in court.
This is the basic information regarding the Alternative Dispute Resolution services.
You should contact the Director of ADRS to know the further details.
In addition, you should log on to the site of Federal Maritime Commission to know the further legalities involved in choosing the Alternative Dispute Resolution Services.