- 1). Reenter your Windows Live ID and password. One wrong character or capitalization error can prevent you from logging into the messenger service.
- 2). Check that you can connect to the Internet by opening a Web browser and navigating to any page. If you cannot open a Web page, troubleshoot your Internet connection settings or contact your Internet service provider.
- 3). Click the "Options" menu in Windows Live Messenger. Select "More Options," choose "Connection," then click "Advanced Settings." Look in the HTTP section and click "Test." Check that the connection settings test indicates you are connected to the messenger service. Click "OK."
- 4). Ensure that your firewall or anti-virus settings are not blocking Windows Live Messenger. This is probably the case if you can sign onto Windows Live Messenger on the Web but not on the downloaded messenger client on your computer. Add MSNmsgr.exe to the Allow settings on your firewall, temporarily disable your anti-virus program and try to log on again.
- 5). Clear your proxy settings. Click "Options," choose "More Options," click "Connection," then click "Advanced Settings." Delete any entries in the "SOCKs" field and click "OK" twice.
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